Agile, Quality & Operations
ITIL 4 Foundation
The service value system, taught with examples from real service desks.
- Level
- Foundation
- Training format
- Instructor-led
- Duration
- 3 days
- Language
- English
- Instructor
- James Okonkwo — Service management faculty
- Certificate
- Certification preparation. Not the official external credential.
About this course
Three instructor-led days toward PeopleCert’s ITIL 4 Foundation exam. The certificate called ITIL is PeopleCert’s, after you pass.
Learning objectives
- Use the guiding principles on a real service.
- Tell an incident from a problem and a change.
- Walk into the Foundation exam knowing the value system.
Curriculum
Ideas
- Service and value
- Guiding principles
- Four dimensions
The system
- Service value chain
- Practices you will meet
- Continual improvement
Exam
- Sample items
- Glossary discipline
- Booking
Who it is for
- Service desk leads, IT managers and suppliers’ account teams.
Prerequisites
- None.